Best Practices for a Service Call

Saving time and money when you require service is as simple as calling for service in the right manner.

Many of us are inclined to make the call and not come prepared with all the pertinent information. With revenue on the line and patients waiting for studies, it’s more effective for you to call an expert with the following information in-hand:

• First try to be in front of the camera when you call
• Provide your name
• Specify the facility from where you are calling
• If you are a multi-system facility, specify which system you are calling about
• Your initial assessment of the reason you are calling, the symptoms
• The best number for our field-service-engineer (FSE) to reach you

It’s important for you to be at or near your camera because one of our FSEs will be calling you back within a few minutes to discuss the issue. Spending the extra 10-15 minutes on the phone with them is what will get your problem taken care of faster. Accurately reporting the nature of the problem usually leads to a quicker diagnosis of the problem. With the problem diagnosed we can be better prepared with parts and a plan when we arrive at your facility.

Following these easy steps will ensure you are back up and running quickly limiting your unexpected downtime.