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At Universal, we received dozens of calls each day from our customers who are trying to solve problems with their SPECT cameras or are looking for advice from our applications experts. When they call, it’s the first person they talk to who sets the process moving toward a rapid resolution. Beth Schueler is that very person. She is for most of our customers the voice of Universal Medical. With a deep background in customer service and experience in the medical industry, Beth evaluates what each customer call is about, meticulously notes pertinent information, and then assigns the right team member

Regulated business operations, like healthcare, are not always as severely affected by financial turndowns as are private enterprises. Patients and the resulting revenue from their treatment are fairly constant even in difficult financial times. However, the Covid-19 pandemic was different. This time with the turndown in none pandemic procedures, like imaging, departments are struggling under unplanned for losses in revenue. To recover imaging providers are implementing procedures commonly used by private enterprise after a market turndown. Salary freezes, capital management, and other methods can be successfully deployed to shorten the time required to return to financial wellness. The University of