These are the reasons our customers give us a call for an evaluation!
After years of working with many nuclear medicine groups and imaging teams, we have found four typical triggers for putting SPECT cameras through an evaluation process. These four common situations may prompt you to do a rigorous evaluation to determine the health of your SPECT system:
- Operational failure resulting in multiple service calls. Some imaging departments have an in-house clinical engineering staff, while others (often mid-to-smaller clinics) rely on external service providers. After several breakdowns, the question is often “What do we need to do to return to reliable operation? Only a comprehensive evaluation by an expert can tell you the answer.
- Internal mandate to obtain a service contract. The stimulus for a service contract may be driven by administration or the technical staff who wishes to establish a service relationship to improve overall performance. In this case, an evaluation establishes your system’s health and performance level with the confidence of an expert service department.
- ACR accreditation. To receive ACR accreditation, a physicist evaluates your system’s image quality. If your camera doesn’t meet the established image quality standards, you’ll fail to receive your accreditation. To minimize the chance that problems may threaten a system’s ability to pass inspection, a nuclear imaging department can have the camera evaluated in advance and advise on any needed remediation. This puts your camera in the best shape possible for ACR accreditation testing.
- Post-warranty OEM service contract negotiation. When an OEM service agreement expires, we all know the camera still has years of useful life remaining if maintained properly. As with almost any product, maintaining service with the OEM can be pricey. An evaluation by an qualified third party or independent service organization (ISO) like Universal, frequently proves to be can lead to a service contract that is far less expensive and more adaptable to your needs and budget demands.
If you encounter one of these scenarios, rest assured you’re not alone. The best course of action is to contact Universal and let our expert team evaluate the health of your system. Armed with our in-depth findings, you can easily find the most cost-effective path to excellent ongoing clinical performance and optimum patient experience.